AI Chatbot · grounded
An assistant that refuses to make things up.
Generic chatbots hallucinate confidently. Ours is wired to your docs, your help center, and your past tickets — and it tells the user "I don't know — let me get a human" when the right answer isn't in scope. Honesty as a feature.
Do you ship internationally?
Yes — we ship to 47 countries. Standard delivery is 7–10 business days. From the Shipping doc you provided.
What about Vietnam?
I don't have shipping info for Vietnam in our docs. Connecting you to a human now — they'll reply within 4 hours.
What we wire up.
A grounded RAG pipeline, your existing knowledge sources, and an escalation path that hands off to humans cleanly.
Document ingestion
Your help center, internal wiki, PDFs, past Zendesk tickets — chunked and indexed weekly.
Grounded retrieval
Every answer cites the source doc. No source = no answer = handoff to support.
Site widget + Slack
Embedded in your site or as a Slack bot for internal teams. Same brain, two faces.